BILLING — REFUNDS & RETURNS

Refund Policy

We deliver services, not physical products — so eligibility comes down to one thing: has work started yet.

MISTAKEN PAYMENT

1 hour

BEFORE WORK STARTS

100%

AFTER WORK STARTS

0%

THE REFUND WINDOW

START

Paid by mistake
call within 1 hr → refunded

Advance paid
work not started → refunded

Work begins
refund window closes

Delivered
no refund / return

DELIVERED

Paid by mistake

Call the phone number listed on our website within one hour of the transaction. Report it in time and it's refunded in full.

100% refund

Advance paid, work not started

Want to step back before we've begun? As long as work hasn't started on your project, you get a full refund — no questions asked.

100% refund

Work started or delivered

Once we've started work on your project, or delivered it to you, the payment is final. We don't offer refunds or returns past this point.

No refund

Paid by mistake? Call us within one hour, using the phone number listed on our website, to be eligible for a refund. After that window closes, the standard policy above applies.